CONSUMERS
 

These are our terms and conditions. These, together with the references they contain, apply to every agreement that we, Blue Monday Coffee, conclude with you. If you have any questions, don't hesitate to contact us via hello@bluemondaycoffee.nl or by mail: Blue Monday Coffee Hoofdstraat 21B, 6461 CL Kerkrade. You can also reach us on our telephone number 0621668451. On Facebook you can find us at: Bluemondaycoffeecandy. We have the right to change these general terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

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ARTICLE 1 - PRODUCTS

We sell green and roasted coffee beans, tea, sweets, coffee tools & accessories. 

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ARTICLE 2 - PAYMENTS

The (total) price of the products is indicated in our webshop. You pay via our online payment service, Stripe provides this payment service.
The shipping costs are for your account.

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ARTICLE 3 - DELIVERIES

We deliver your product to the address you specified when ordering. You can no longer change your address if we have already sent the package. PostNL takes care of the distribution. We do our best to deliver your order as soon as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of your order. In the unlikely event that this does not work, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

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ARTICLE 4 - RETURN

You may always return the product within 14 days after you have received it. You can do this with the withdrawal form or by sending an e-mail to hello@bluemondaycoffee.nl After you have received a confirmation from us, you must send the product within 14 days. If we have received the product, we will refund the full purchase amount within 14 days. The costs for the return shipment are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and the packaging with care. You may only unpack and use the product to the extent necessary to determine whether you want to keep the product. 

Consumables (including coffee) whose packaging has already been opened cannot be returned.

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ARTICLE 5 - LIABILITY

We are not liable for damage caused by using a product. This does not apply if the damage was caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case be a maximum of the amount of the ordered and paid product.

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ARTICLE 6 - INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights (such as: copyrights, logos, word marks) to our texts, photos, images and other materials are our property (or are managed by us with the permission of the copyright holder). Your use must not infringe on this.

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ARTICLE 7 - COMPLAINTS PROCEDURE

If you have a complaint about the implementation of the agreement, we would like to hear about it. Send your complaint as soon as possible (and describe it as fully as possible) to info@bluemondaycoffee.nl. We will handle your complaint as quickly as possible, but no later than seven days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within five days and we will let you know when we expect a substantive answer. If we cannot resolve the complaint mutually, a dispute will arise that falls under the dispute settlement procedure.

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ARTICLE 8 - DISPUTE SETTLEMENT

Only Dutch law applies to these general terms and conditions and to all rights, obligations, offers, orders and agreements with Blue Monday Coffee. All disputes between the parties will be submitted to the competent court in the Netherlands.

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WHOLESALE CUSTOMERS

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Here you will find the general terms and conditions of Blue Monday Coffee  ("Contractor"). The address of Blue Monday Coffee is Hoofdstraat 21B 6161CL Kerkrade, with Chamber of Commerce number 82470405.

If you have any questions, please contact hello@bluemondaycoffee.nl, +31 621668451 or by post: Blue Monday Coffee, Hoofdstraat 21B, 6461 CL Kerkrade.

Blue Monday Coffee has the right to change these general terms and conditions. You agree that the latest version of these general terms and conditions will always apply to the assignment. Parties can record deviating agreements in writing.

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